Nanocustoms Limited Warranty

Limited Warranty / Liability Disclaimer

All Nanocustoms products are warranted to be free from defects in materials or workmanship for six months from the date of purchase. Within this period, Nanocustoms will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL ORIGINAL MANUFACTURER WARRANTIES*, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL NANOCUSTOMS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Nanocustoms retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Nanocustoms will not replace missing components from any package purchased through an online auction. Nanocustoms retains the exclusive right to either repair or replace the unit with a "newly-overhauled" (NOH) unit or new unit at its sole discretion. The same policy shall apply to software.

Please complete these two easy steps:

STEP 1: Contact Nanocustoms Technical Support to receive an RMA number.

Call or e-mail Nanocustoms Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit's serial number (if available), your return shipping address, and a daytime telephone number.

Phone: 805-273-4793
Fax: 805-273-4797

E-mail: info@nanocustoms.com

STEP 2: Ship the unit, along with the RMA number, to Nanocustoms.

Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:

Nanocustoms
3477 Old Conejo Road
Suite D0
RMA Number: (insert your RMA number here - see above)
Newbury Park, CA 91320 USA

*For Nanocustoms Modified components.